Messaging

Messaging Section (Company Web)

Under the Messaging section, there are two subsections: Chat and Rating.

• Chat: This section allows the company to communicate with customers directly.

• Reviews: This subsection focuses on customer reviews and ratings specifically directed towards the company. Here, the company can view customer opinions, overall ratings, and individual ratings provided by customers.

Accessing Chat and Rating (image-focus) on the web

Accessing Ratings:

To access the ratings, follow these steps:

• Navigate to the Messaging section from the sidebar menu or dashboard.

• Click on the Rating, you will find the total reviews and star ratings displayed prominently.

On-Rating page

Accessing Chat

To access the chat, follow these steps:

• Navigate to the Messaging section from the sidebar menu or dashboard.

• Click on the Chat, you will find the chat displayed prominently.

Messaging On Mobile App

Messaging Section (Company )

On the mobile app, the Rating and Chat functionalities are separated and listed on the menu sidebar for easy access.

Accessing Chat and Rating (image-focus) on the app

Rating:

When you navigate to the Rating section, you will find two types of reviews: Driver's reviews and Company's reviews, all provided by clients using the Phluowise ecommerce app.

Accessing Driver's Rating on mobile

These reviews are quantified into three categories: strong, weak, and moderate. Tapping on the respective rating category opens its page for detailed review.

Rating Status

• On-tap of each category rating list: View ratings from customer to drivers.

Viewing Driver Rating Details from User

• On-tap of each category rating list: View ratings from customer to company.

Viewing Company Rating Details from User

Chat:

Similarly, the Chat section allows for direct communication between the company and customers.

By tapping on the Chat option in the menu sidebar, users can access and engage in conversations with customers in real-time.

Accessin the Chat