> For the complete documentation index, see [llms.txt](https://phluows-documentation.gitbook.io/phluowise-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://phluows-documentation.gitbook.io/phluowise-documentation/reference/reference.md).

# Reference

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#### Welcome to the **Phluowise for Business** Documentation Reference.

Your comprehensive guide to effectively utilizing Phluowise for seamless water delivery operations. This documentation covers every aspect of the platform, from company registration and branch management to product inventory and driver operations. Each section is meticulously crafted to provide detailed insights, step-by-step instructions, and best practices tailored specifically for Admin and Branch managers.

**Who is this guide for?**

* **Company Managers (Admins)**: <mark style="color:$info;">Optimizing multi-branch operations, managing franchises, and overseeing financial performance.</mark>
* **Branch Managers**: <mark style="color:$info;">seeking guidance on daily order fulfillment, product updates, and local delivery coordination.</mark>
* **New Users**: <mark style="color:$info;">Registering their water business and completing the verification process.</mark>

Our goal is to empower you with the knowledge and tools necessary to make the most of Phluowise's intuitive platform. Dive into our extensive library of resources to discover key features, advanced functionalities, and expert tips designed to enhance efficiency, transparency, and convenience at every stage of the water delivery process.
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### Frequently Asked Questions (for Companies) <a href="#user-content--frequently-asked-questions-for-companies" id="user-content--frequently-asked-questions-for-companies"></a>

<mark style="color:$info;">**General Access**</mark>

* **Q: Can I manage multiple branches from one account?**

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&#x20;<mark style="color:green;">Yes</mark><mark style="color:$info;">. As an</mark> <mark style="color:$info;"></mark><mark style="color:$info;">`Admin`</mark><mark style="color:$info;">, you can create and manage unlimited "Branches" from your Workspace. Each branch gets its own login for local managers, but you retain global oversight.</mark>
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* **Q: What is the difference between an Admin and a Branch user?**

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`Admins` have full control: <mark style="color:$info;">they can create/delete branches, add franchises, view all revenue, and change global settings.</mark> <mark style="color:$info;"></mark><mark style="color:$info;">`Branch Users`</mark> <mark style="color:$info;"></mark><mark style="color:$info;">can only manage the day-to-day operations (orders, products, drivers) of their specific assigned location.</mark>
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<mark style="color:$info;">**Setup & Configuration**</mark>

* **Q: How do I link a Franchise to a specific location?**

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Go to the `Add Franchises` page. When creating a franchise, use the "Select Branch" dropdown to link it directly to one of your existing branches. This ensures orders for that franchise are routed correctly.
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* **Q: My drivers aren't showing up. What should I do?**

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Drivers must be `manually added` by you via the `Add Driver` page. Complete the form with their details (Name, Phone, Vehicle, ID) to register them in the system. They do not register themselves. If confirmed added but not listed, check your internet connection or refresh the page.
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* **Q: How do I change my password?**

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Contact Support or use the "Forgot Password" link on the login page. In-app password reset is coming in a future update.
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<mark style="color:$info;">**Franchises & Payments**</mark>

* **Q: Do Franchise owners have their own login?**

{% hint style="success" %} <mark style="color:$danger;">No.</mark> Franchises are currently managed entities within your Branch. The Franchise Owner does not log in; your Branch Manager handles their orders and stock distribution on their behalf.
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* **Q: Where can I see my total revenue?**

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Go to `Account Details` or `Workspace Dashboard`. The "Total Revenue" card shows your aggregated earnings. For a detailed breakdown, check the **Transactions** page (Cards/Table view) to filter by date or status.
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\ <mark style="color:$info;">**Operations & Products**</mark>

* **Q: Who collects the delivery fee?**

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You do. If you toggle "Delivery Fee" on a product, the fee is added to the customer's total. However, the system assumes **you (the company)** are handling the logistics and collecting this revenue directly.
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* **Q: Can I set different prices for different branches?**

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Currently, products are added to your central inventory. To offer branch-specific pricing, you may need to create separate product listings (e.g., "500ml Water - Accra Branch") or manage stock locally.
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<mark style="color:$info;">**Security**</mark>

* **Q: How do I change my password?**

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Contact Support or use the "Forgot Password" link on the login page. In-app password reset is coming in a future update.
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<mark style="color:$info;">**Troubleshooting**</mark>

* **Q: I can't see the "Add Branch" button.**

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You are likely logged in as a `Branch User`. Log out and sign in with your `Admin` credentials (the account used to register the company) to access management features.
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* **Q: Why is my profile verification "Pending"?**

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Verification involves a manual review of your uploaded documents (Business Registration, Ghana Card). This process typically takes 24-48 hours. You will receive an email notification once approved.
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*<mark style="color:$info;">Thank you for choosing Phluowise, and we look forward to supporting you on your water delivery endeavors.</mark>*

Best regards,

The Phluowise Documentation Team